About Balhousie
Care Group

Person-centred care

We aim to be an organisation that really focusses on our people: our residents; our staff; our relatives and all those we work closely with to deliver great care.


“The care providers at Dalnaglar are very friendly, kind and dedicated to those in their care. They are dedicated to my mother’s wellbeing through patient understanding and passionate concern for her needs. Each carer has excellent rapport with the residents.” – A K, son of resident, Balhousie Dalnaglar.

“I have found the care to be exceptional. The staff and management treat her with dignity and respect. They truly are like a big family.” – Angela S, daughter of resident, Balhousie Moyness.

Quality of Life

Every stage of life should be embraced and enjoyed, our job is to provide the support to each resident to help them achieve their goals, and where possible, their wishes. Our person-centred ethos helps us achieve this by putting individuals at our core and ensures each resident is in control of their own care from the very outset.


“Each member of staff was dedicated to their calling of providing excellent care to each and every resident. Nothing was too much trouble for them, and they were certainly very good listeners.” – Moira P, daughter of resident at Balhousie Forth View.

“Since my mum arrived here she has been treated with only kindness and compassion by all the staff, whether it’s the care staff taking time for a chat and laugh with her or the nursing staff tending to her medical needs. It is lovely to see mum joining in the various activities the home has and I enjoy being able to take part in some with her, so we’re still making memories together.” – Eileen P, daughter of resident at Balhousie Ruthven Towers.

What Community Means to Us

Being involved within the local community is something that’s very important to all of us here at Balhousie Care.

Many of our residents have lived in the communities where our homes are located and retaining these links is another aspect of ensuring that residents feel truly at home in their Balhousie Care home.

Local Involvement

We have regular visits to our homes from members of the local community; school children, church congregations, local retailers and local entertainers – all of whom are a part of the fabric of the society in which we live. These are just some of the members of the community that contribute to everyday life in our Balhousie Care homes and we thank them for that. It is such an important element of life for our residents.

Our teams are also involved in local community projects and fundraising.

If you would like more information on how your organisation could forge links with your local Balhousie Care home, please get in touch at:


or call 01738 254 254

History of Balhousie Care

Tony Banks, founder and Chairman of Balhousie Care Group bought his first care home in August 1991, named Lisden care home.

In the initial stages, Tony and his young family lived in the upstairs quarters whilst he refurbished the home, making it fit for care home purposes. The works were completed in the April of 1992 and doors opened to the first Balhousie residents later that month. The aim was to fill a gap in quality residential care in North East Scotland.

Today, with 25 homes in the area, Balhousie Care Group is one of the leading providers of care for the elderly in Scotland, providing care to over 900 residents. Our person-centred approach to care, our innovative practices and our cutting edge dementia practices have won us a swathe of awards and made us a trusted name in care.