• Perth, Perth & Kinross
  • Social Care
  • Posted 1 week ago
  • Negotiable

At Balhousie Care Group we call our staff Everyday Heroes – and with good reason. They’re making a difference to our residents every single day. They’re also carving out careers for life.

As Scotland’s largest private care provider, with 25 homes, over 900 residents and 1500 staff; Balhousie is one of the country’s leading providers of elderly and specialist care. As well as award-winning care home teams throughout Scotland, we boast a stunning HQ and highly skilled support staff.

The Role
Reporting to the Deputy CEO, you will lead and manage the strategic and operational performance of the quality department and team. Developing, implementing, and maintaining a system of quality assurance with other stakeholders. Supporting the successful delivery of the business strategy with the operational team and improving outcomes for the people who live and work in the Balhousie Care Homes. The role will be based out of our Perth Head Office.

Duties include:

  • Developing and implementing the quality department strategy to ensure it meets the business requirements and the needs of the people who live in the care homes.
  • Developing and implementing the quality assurance systems to ensure compliance with safety and improvement behaviours.
  • Develop the quality improvement and assurance system, process and guidance and reporting that will ensure the quality management process is used to assure care standards. This will include developing quality planning, improvement controls that link to an assessment that care is safe, person centred, effective and focuses on the outcomes for the individual.
  • To support the values of the organisation through the application of appropriate behaviours and attitudes
  • Provide expert clinical, care and quality leadership to the Home Managers and operational teams.
  • To provide expert senior nursing leadership on aspects of quality improvement and assurance of care.
  • Ensure a framework for supervision, support and advice is in place supporting their safe and clinically effective practice
  • To develop links with Healthcare Improvement Scotland, NHS education Scotland, mental welfare commission and all other national organisations to support the ongoing improvement across the care homes.
  • Developing and maintaining the operational risk register
  • Acting as the main point of contact for internal and external quality matters and liaising with the Regulator and health and social care partnerships.
  • Developing reporting and providing assurance to the advisory board on matters of quality and improvement
  • Undertaking complex investigations and complaints in relation to serious significant events.
  • Presenting outcomes to the advisory board from organisational root cause analysis when things go wrong.
  • Providing support, good communication and development of the quality team
  • Work with all stakeholders in the development and delivery of the quality improvement strategy

Skill, Qualifications and Experience:

  • Registered nurse or allied health professional with significant experience in social care
  • Evidence of ongoing personal development in quality improvement
  • Demonstrable track record and skills/experience within a similar role or organisation
  • Good understanding of the regulatory requirements in the social care sector
  • Credible and confident communicator at all levels
  • Strategic thinker with the ability to influence at a senior level.
  • Strong analytical and problem solving ability
  • Highly focused on the experience of people living in the homes and their wellbeing
  • Able to manage a diverse and remote team whilst ensuring availability and support.
  • Hands on practical approach to supporting services and Home Managers.
  • Experience of strategic planning and business development
  • Work with all stakeholders to develop new initiates that will benefit the people living and working in the homes.

We offer permanent, secure roles with scope to develop and progress within the organisation. Salaries are very competitive and we have an excellent range of staff benefits including shopping and holiday discounts, free health and legal advice, and access to free counselling services.

Join us now in a career that makes a difference.

Closing date 12pm Wednesday 18th May

Job Information

Job Reference: BBBH688_1652349693
Salary From: £
Salary To: £
Job Industries: Social Care
Job Locations: Perth, Perth & Kinross
Job Types: Permanent

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