- Balhousie Care Group has issued the following statement in response to a media report claiming “lack of transparency” surrounding COVID-19.
Balhousie Care Group Chairman Tony Banks said: “Balhousie Care Group have swiftly and diligently reported the current and ongoing COVID 19 status of residents in our care homes to all the relevant and appropriate authorities. When and where appropriate, we have also contacted the family of any resident affected.
“What we have tried to avoid is creating any sense of panic or disruption at our care homes. This has been strictly in order to protect our residents, their families and our staff (who are already working in the most stressful circumstances you can imagine). Creating a media frenzy is not helpful to anyone. The governing authorities have an accurate and frequently updated understanding of resident and staff infection levels, residents being treated, residents having been treated and any COVID 19 related deaths.
“Our behaviour has always been appropriately responsible, compliant and professional. Far from lacking transparency, our view is that we have done everything in our power to not only successfully manage the risk of infection in our homes but to assist in the controlled, organised and sensitive flow of all statutory information to the appropriate people and organisations.
“We robustly deny any “lack of transparency”. We do, however, believe in ensuring that the right of privacy and confidentiality due to our residents and their families is fundamental to the trust they place in us. It is our duty to ensure those rights are respected.”
More information at www.balhousiecare.co.uk
ENDS
For media enquiries contact Gillian Drummond on 07365 284994 or gillian.drummond@balhousiecare.co.uk
About Balhousie Care Group
Balhousie Care Group was formed 27 years ago to fill a gap in quality residential care in North East Scotland. Today, with 25 homes in the area, it is one of the leading providers of care for the elderly in Scotland, providing care to over 900 residents.
Balhousie Care prides itself on its person-centred approach to care. Putting people right at the forefront of everything they do; it’s inclusive of everyone. They capture this philosophy through the roll out of ‘Together We’re Great’, an initiative which recognises the skills, talents,
attributes and support areas for each and every person involved in the organisation. Together We’re Great aims to value individuality and promote excellence across the organisation.
A Participation Charter – a first-of-its-kind in the care home sector – commits to residents getting a bigger say than ever in the care they receive, from writing care home policies to recruiting staff.
Balhousie Care Group is the recipient of numerous awards. These include three Scottish Care Awards, 2019 Growth Business and 2018 Service Business of the Year at The Courier Business Awards, 2019 Growth Business of the Year Perthshire Chamber of Commerce STAR Award, and SME Scotland Business Man of the
