Balhousie Luncarty’s ‘high fives’ as staff lauded for best practice

Staff at Balhousie Luncarty care home are celebrating after receiving high grades for their leadership, wellbeing and staffing.

The Care Inspectorate has awarded the 29-bedroom care home with three Grade 5s, the body’s second highest rating, after an inspection praised the “warmth and respect” of staff and a team working closely to promote best practice.

“Staff were calm, compassionate, used good humour and showed a very good level of skill in every aspect of the care and support they offered to people. We saw some very good examples of warmth and respect being given which promoted positive relationships and a relaxed environment throughout the home,” said the Care Inspectorate report, published this week.

The report also praised Balhousie Luncarty’s activities and its “happy and sociable” mealtimes, as well as new menu offerings. The new menus form part of a company-wide relaunch of catering under new Hospitality Manager David Blackwood. One resident told inspectors: “It’s like going to a restaurant every day – superb.”

The Grade 5s, which carry the rating “very good”, are a first for Balhousie Luncarty. They follow the appointment of Care Home Manager Lynn Phillips, who took up the post less than a year ago. Lynn, formerly deputy manager at Balhousie Glens in Angus, was lauded by the Care Inspectorate for having an open-door policy for residents and staff. Lynn has also overseen a recent refurbishment of the care home, including public rooms and the home’s bedrooms, all with input from the residents.

Lynn said: “I’m lucky to be working with such a committed, caring team here at Balhousie Luncarty, which visitors tell us is evident as soon as they step over the threshold to the home. I believe that strong relationships and involving everyone is the key to running a good care home, and that’s something we have here. I’m proud of the whole team for helping to achieve our first set of Grade 5s.”

Jill Kerr, Group Chief Executive Officer with Balhousie Care Group, said: “Lynn and her team work extremely hard to make Balhousie Luncarty a place where residents are happy, active and involved in the decision making of running the care home. That’s what we strive for across the group. I’m delighted to see that hard work rewarded with their first Grade 5s.”

To find out more about Balhousie Care Group visit www.balhousiecare.co.uk

For further information contact Gillian Drummond on
gillian.drummond@balhousiecare.co.uk  Tel: 01738 254254 x 223 or 07365 284994

About Balhousie Care Group
Balhousie Care Group was formed 27 years ago to fill a gap in quality residential care in North East Scotland. Today, with 25 homes in the area, it is one of the leading providers of care for the elderly in Scotland, providing care to over 900 residents.

Balhousie Care prides itself on its person-centred approach to care. Putting people right at the forefront of everything they do; it’s inclusive of everyone. They capture this philosophy through the roll out of ‘Together We’re Great’, an initiative which recognises the skills, talents,
attributes and support areas for each and every person involved in the organisation. Together We’re Great aims to value individuality and promote excellence across the organisation.

A Participation Charter – a first-of-its-kind in the care home sector – commits to residents getting a bigger say than ever in the care they receive, from writing care home policies to recruiting staff.
Balhousie Care Group is the recipient of numerous awards. These include Service Business of the Year at The Courier Business Awards a National Care Award 2018 and RCNi 2018 Leadership Award for Yvonne Manson, Operations Dementia Manager, and Business Man of the Year for Chairman Tony Banks in the Scottish SME Business Awards.