Please find below our guidelines on care home visiting, infection prevention and control and COVID-19.

Balhousie Care Group’s update on visiting with relatives, September 8, 2021 

As part of our continued work to relax visiting guidelines and get back to a ‘new normal’ in our care homes, we are happy to announce that, with immediate effect, indoor visiting can now take place seven days a week. As before, our residents can receive up to two visitors at a time, from different households if necessary, and these do not have to be designated visitors.

For our full message to relatives click here

Balhousie Care Group’s updated visiting guidelines, 22 July 2021

As the whole of Scotland moves to Level 0, we are pleased to inform you of some more visiting updates, including more frequent visits and unlimited duration of visits.

Click here for our full message to relatives

Balhousie Care Group’s protocol on overnight visiting with relatives, June 18, 2021 

In line with Scottish Government’s ‘Open with Care’ guidance, please find here our guidelines on residents staying overnight with a loved one.  Please remember that overnight visiting carries a risk to visitors, residents and staff, therefore careful attention to infection prevention and control measures must be in place to reduce such risk.

For our full protocol on overnight visiting click here

Balhousie Care Group’s updated visiting guidelines, 20 May 2021

We are delighted to announce updated visiting guidelines from May 20, when residents and relatives can enjoy an increase in visitors and length of visits, as well as a wider choice of out-of-home trips. We also include an update on face masks and visors.

Click here for our full message to relatives

Balhousie Care Group’s message to relatives announcing out-of-home visits and trips, April 22, 2021 

In line with the general easing of lockdown restrictions across the country, and following a successful trial this week, we are delighted to introduce out-of-home visiting and trips for residents and relatives.

Here are our guidelines for happy and safe visits out of the home.

For our full message to relatives click here

Balhousie Care Group’s message to relatives on in-home and garden visits, 31 March 2021

We are delighted to announce that as of April 1st, residents can enjoy enhanced in-home and garden visits across our care homes.

Click here for our full message to relatives

Balhousie Care Group’s message to relatives about in-home visits, February 26, 2021 

We’re delighted to be taking this important step after what’s been a long wait for everyone.

Protecting your loved one and our staff is our top priority, and that’s especially true of us opening our doors once more. Here are our initial guidelines, which will change as transmission risks reduce.

For our full message to relatives click here

Tips for relatives having in-home visits with their love ones

We are delighted to be able to welcome relatives back inside our homes. Click on the link on the image and below for some tips for visiting your loved one again after a period of separation.

For tips on visiting your relative again click here

Balhousie Care Group’s window visiting update, January 27, 2021 

From January 26, our window visiting guidelines changed from one to two people per visit.

For our full message to relatives click here

Message to relatives – January 7, 2021

Following the news of another national lockdown and increasing cases in the general community, we wanted to provide some reassurances to relatives along with updates on testing and vaccinations.

For our full message to relatives click here

On January 1, 2021 the Scottish Government issued guidance on enhanced testing in Adult Care Homes.

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Balhousie Care Group’s window visiting update – December 22, 2020

While visitation has been suspended, there are still many ways in which you can keep in touch with your loved one. We are pleased to be able to continue offering window visits.

For our full message to relatives click here

Message to relatives – December 21, 2020

Due to growing concerns regarding the newly identified COVID variant virus, all Balhousie Care Group homes are again temporarily closed to all visits with immediate effect and until further notice.

For our full message to relatives click here

Indoor visiting update – December 4, 2020

Balhousie Care Group is excited to finally be welcoming relatives and loved ones back into our homes for restricted visiting with residents, starting on December 14. Indoor visits will be for one visitor per resident for up to 30 minutes and will take place in a designated area, with requirements for PPE and following our rigorous infection prevention and control procedures.

For our full message to relatives click here

Garden visits update – November 4, 2020

Balhousie Care Group is delighted to now be accepting up to six visitors per resident from up to two households for garden and window visits at our care homes. These visits can last for up to 45 minutes once a week. In addition, our homes are bringing in measures to make outdoor visits more comfortable, including constructing gazebos, having residents remain inside for visits, and purchasing outdoor heaters and intercom systems.

For our full statement to relatives click here

Balhousie Care Group’s stance on enhanced care home visits – October 2020

On October 12, 2020 the Scottish Government announced enhanced care home visits in Scotland, including increased duration of visits and with more family and friends present. While we wholeheartedly support visits  between relatives and care home residents, and recognise the positive impact these have, we strongly feel that there are still barriers to us moving ahead to relax visitation rules.

Click below for our full statement.

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Care home visits update – September 29, 2020

After in-house discussion among our management and advisors, and taking into account clinical evidence on the spread of the COVID-19 virus, Balhousie Care Group has suspended in-home visits with our residents until further notice, with the exception of end of life visitation.

Garden and window visits will continue and as before are required to be booked in advance so we can safely manage the number of visitors on-site. You can do this via our online booking system or by calling the Home Manager directly.

THANK YOU for all your patience and support these last few months. We are aware that the rules surrounding care home visitation have been subject to a number of changes and we truly appreciate your understanding.

Tips on visiting your loved ones again after lockdown

Several months apart is hard for anyone – but particularly the elderly and those in cognitive decline. That’s why we’ve produced some tips for making the visit go as smoothly as possible.

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Garden visits update

We are delighted to now be accepting up to two visitors per resident for garden visits at our care homes. These can last for up to 30 minutes once a week.

The threat of COVID-19 is still very real to our vulnerable and elderly. That’s why we’re following the strictest infection prevention and control measures for visitors, including the wearing of Personal Protective Equipment (PPE), thermal imaging cameras to detect high temperatures, and staggered visits through an online booking system.

THANK YOU for your cooperation and support as we all continue to navigate our ‘new normal’.

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A message from Balhousie Care Group on end-of-life visits – 25 May, 2020

Balhousie Care Group has been working hard to formulate measures for how to take care homes forward in the next weeks and months. From Monday May 25 we are permitting visits from relatives to loved ones who are end of life. The visits will entail rigorous risk assessment as well as thorough infection control procedures during the visits. .

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Thank you’s from relatives during lockdown

We’ve been overwhelmed with the messages of support and thanks we have received from relatives during lockdown. Thank YOU for thanking us. It means a lot.

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9 tips to help you and your loved one through lockdown

Staying at home is hard for everyone – but especially if you’re a caregiver to someone who’s elderly or living with dementia. Here are some tips our own professionals are using in our care homes, to help you through the lockdown.

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How to see your loved ones during lockdown

We’ve provided extra tablet devices in all of our homes to ensure maximum face-to-face communication between our residents and their loved ones. Are you connected yet? If not, follow these steps:

How to Skypetips from wikihow

How to use FaceTimefollow these steps from wikihow

How to use Zoomtips from wikihow

Age UK also has great advice for using everything from Skype to WhatsApp. Click here for more.

Coronavirus: A message from Balhousie Care Group 09/04/2020

This has been an extraordinary and emotional few weeks for all of us, and I wanted to write to convey my thanks to you for your cooperation with us at this time. As we continue to do as much as possible to reduce potential exposure of your loved ones to COVID-19, I thought this was a good opportunity to set out exactly what our procedures are.

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Balhousie Care Group’s statement to relatives 11/3/2020

IMPORTANT NOTICE TO ALL VISITORS:

Non-essential visits to our care homes are now suspended.

As you know, the health and safety of our residents is of the utmost importance to us at Balhousie Care Group. In the light of the current situation regarding Coronavirus (COVID-19) and the daily changes to the government guidelines, we feel it is important for us to protect our residents and minimise the risk to them as much as possible.

For this reason, all non-essential visits to the care home are now suspended until further notice.

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New Coronavirus (COVID-19) guidance for community and residential settings from Scottish Care 13/3/2020

13/3/2020 Social care and residential care guidance from the Scottish Government:

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For common questions and advice for the general public, follow these useful links:

Balhousie Care Group’s statement to media March 11, 2020

CORONAVIRUS UPDATE: NON-ESSENTIAL VISITS POSTPONED UNTIL FURTHER NOTICE

A spokesperson for Balhousie Care Group said: “The health, safety and wellbeing of our residents is of the utmost importance to us at Balhousie Care Group. Because of this, and in the light of the current situation regarding Coronavirus (COVID-19), we are taking the precautionary measure of only allowing essential visits to our care homes. These include doctor and district nurse visits, essential deliveries and essential maintenance repairs.”

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